Recordsure’s CTO Kit Ruparel recently delved into the intricacies of compliant conversation recording and analysis under the forthcoming MiFID II directive in a joint webcast with ACA Compliance (Europe). We bring you the key highlights of this fascinating session. Why…
The Financial Conduct Authority (FCA) has unveiled an ambitious new business plan which outlines a renewed mission to not only burnish the authority of the regulator, but to also better navigate “technological change” in the financial services industry. The team…
Are the days of large compliance teams numbered? They’re unlikely to disappear completely but the days of increasing numbers and cost will be a thing of the past as recent research is beginning to evidence. According to business-standard.com, a number…
A new report by American consumer research company JD Power published this month shows that American banks have achieved the highest customer satisfaction levels in five years, but that persistent failures around aggressive sales practices are beginning to threaten recent…
Last week the Recordsure team attended a seminar on RegTech, Robotics and Compliance Transformation, which brought together various market participants in the RegTech arena to discuss the emerging issues in the RegTech arena. With just under a year to go…
Over the next month we’ve been asked to be a part of several RegTech events and seminars, which brought our thinking back to the upcoming implementation of MiFID II and the various challenges it brings for our clients. The aspect…
It’s clear that banks aren’t taking full advantage of cutting-edge technology offered by RegTech start-ups. As Founder and CEO of my own FinTech company – Recordsure – you may think my view a bit biased, however it is clear I am…
The future of Artificial Intelligence is already here – and it’s not just for techies. Joanne Smith, CEO of Recordsure and TCC, believes that AI is for everyone. In the past week I’ve learned that Artificial Intelligence (AI) is now…
From CCTV on every street corner to ‘smart technology’ that can track your every move, many detractors have denounced the explosion of technology and monitoring solutions as the slippery slope to a ‘Big Brother’ state. But while some individuals may…
Wherever you turn, from the FCA’s website to national and business media, the issue of mis-selling continues to linger around the industry like an unwanted guest. This is also highlighted by New City Agenda’s annual study into the banks’ progress…
The wealth management industry was rocked late last year when the FCA published its thematic review into the suitability of investment portfolios. Shockingly, 60% of investment portfolios reviewed by the regulator were found to have high risk of unsuitability or…
Financial Services firms have embraced call recording requirements and both customers and staff members are comfortable with the idea that their conversations are being routinely recorded. Obtaining a record of the interactions between your customers and customer-facing staff should be an integral component of…
The benefits of call recording have been waxed lyrical over the past decade and most of us can see the advantages of obtaining deeper insight into the conversations that occur between sales teams and customers. This is all very well…
In a competitive and global financial services market, where new, increasingly innovative, players continue to enter the sector, customer loyalty has become one of the most valuable commodities. Market leaders have long since recognised the economic good sense of retaining…
Evidencing suitability. A fundamental component of financial advice yet consistently a problem across the industry. Why is this still an issue and how do we solve it? At Recordsure we believe that tackling an issue at the root cause will…
Monitoring trader activities is a key regulatory obligation as it is central to the identification of trader misconduct or market abuse. The high-profile fining of an investment bank last week is the latest in a long line of regulatory action…