Make every conversation count with Recordsure – a revolutionary new solution that turns business conversations into powerful insight to help organisations meet their needs. Watch the short video to see how it works!
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For a while now, the rise of artificial intelligence (AI) has been accompanied by the fear of a so-called ‘Robopocalypse’ – the new order in which machines take over and automation sees countless jobs axed as a result. While there’s…
The Banker’s Joy Macknight talks to our very own Joanne Smith, CEO about Recordsure and how we use artificial intelligence to capture, classify and analyse complex financial or regulatory conversations for...
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NatWest is trialling technology to give customers confidence they are getting the best possible information and advice. The bank has partnered with Recordsure and is exploring how its RegTech recording and analysis solution could be used to improve and monitor…
Recordsure’s CTO Kit Ruparel recently delved into the intricacies of compliant conversation recording and analysis under the forthcoming MiFID II directive in a joint webcast with ACA Compliance (Europe). We bring you the key highlights of this fascinating session. Why…
Whilst speech analytics technologies have been available for many years, it is only recently that products have evolved to the point where they can demonstrate significant return on investment (ROI)....
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The Financial Conduct Authority (FCA) has unveiled an ambitious new business plan which outlines a renewed mission to not only burnish the authority of the regulator, but to also better navigate “technological change” in the financial services industry. The team…
Are the days of large compliance teams numbered? They’re unlikely to disappear completely but the days of increasing numbers and cost will be a thing of the past as recent research is beginning to evidence. According to business-standard.com, a number…
Watch the video to find out how Recordsure enables your business to unlock superior customer experiences by understanding and optimising the conversations between your customers and staff. Discover how it...
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A new report by American consumer research company JD Power published this month shows that American banks have achieved the highest customer satisfaction levels in five years, but that persistent failures around aggressive sales practices are beginning to threaten recent…
Last week the Recordsure team attended a seminar on RegTech, Robotics and Compliance Transformation, which brought together various market participants in the RegTech arena to discuss the emerging issues in the RegTech arena. With just under a year to go…
With just over a year to go until you are expected to comply with MiFID II, are you prepared for one of the most disruptive aspects of the legislation -...
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The experience you provide your customers helps to shape loyalty and repeat business, but getting it wrong can have serious consequences for your reputation, customer retention and, ultimately, the bottom...
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Over the next month we’ve been asked to be a part of several RegTech events and seminars, which brought our thinking back to the upcoming implementation of MiFID II and the various challenges it brings for our clients. The aspect…
It’s clear that banks aren’t taking full advantage of cutting-edge technology offered by RegTech start-ups. As Founder and CEO of my own FinTech company – Recordsure – you may think my view a bit biased, however it is clear I am…
The future of Artificial Intelligence is already here – and it’s not just for techies. Joanne Smith, CEO of Recordsure and TCC, believes that AI is for everyone. In the past week I’ve learned that Artificial Intelligence (AI) is now…
From CCTV on every street corner to ‘smart technology’ that can track your every move, many detractors have denounced the explosion of technology and monitoring solutions as the slippery slope to a ‘Big Brother’ state. But while some individuals may…
Wherever you turn, from the FCA’s website to national and business media, the issue of mis-selling continues to linger around the industry like an unwanted guest. This is also highlighted by New City Agenda’s annual study into the banks’ progress…
The wealth management industry was rocked late last year when the FCA published its thematic review into the suitability of investment portfolios. Shockingly, 60% of investment portfolios reviewed by the regulator were found to have high risk of unsuitability or…
Financial Services firms have embraced call recording requirements and both customers and staff members are comfortable with the idea that their conversations are being routinely recorded. Obtaining a record of the interactions between your customers and customer-facing staff should be an integral component of…