speech and document analytics
for regulated industries
You should never need to listen to a conversation recording from end to end
or read a customer file from cover to cover ever again
We turn your customer conversations and documentation into valuable insights which drive performance and culture.
Our cutting-edge technology combines human-level intelligence with machine-powered capability to support compliance, customer care, risk management and sales at scale.
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Every day regulated organisations engage with their customers across multiple communication channels. These interactions provide a valuable source of information for improving the customer experience, managing risks, training and sales. However, there’s so much data to process that it’s traditionally been an impossible task.
Our bespoke analytics and automation tools break down this information at scale, with human-level intelligence and machine-powered capability. Whether it’s for everyday monitoring or past business reviews, our tools unlock valuable insights for driving performance, culture and risk management.
Recordsure doesn’t replace the human decision maker. But by taking them straight to the needle in the haystack they can invest all their time on valuable activity rather than administrative chores. In practice, they should never have to listen to a recording from end to end or read a case file cover to cover ever again.
Regulated firms often struggle to review more than 5% of their customer interactions.
We shine a light on the other 95%
Award winning technology
Innovation Award ‘One to Watch’
Fintech Power 50
In partnership with
Our new website has been re-designed from the ground up with the aim of clearly illustrating our history, how we are driving change in the industry and how our products work. Have a browse and tell us what you think.
Product launch: new automation tool promises to improve adviser capacity and customer experience in financial services
Recordsure has announced the launch of a new product, Extract, which promises to help relieve the burden of post-meeting admin for financial advisers and improve the quality of service they can offer clients.
Recordsure and TCC appoint industry-leader Adrian Fisk as a board advisor to support international expansion
Recordsure and sister company TCC have announced the appointment of Adrian Fisk as an advisor to their respective boards.