Recordsure for regulated businesses
Improve customer outcomes. Create capacity for growth. Strengthen assurance.
15 years
solving regulated business challenges
Compliance expertise
built in to everything we do
Evidence-linked AI
consistent, testable, auditable findings
Enterprise security
ISO 27001:2022 certified, UK built and hosted
About Recordsure
What is Recordsure?
Recordsure is an AI-powered intelligence platform for regulated organisations that transforms customer conversations, documents and case evidence into trusted intelligence for customer outcomes, operational efficiency and assurance.
Built for regulated decisions. Shaped by TCC compliance expertise. Designed to support confident human judgement.
What we do
Turn data and evidence into business value
Recordsure helps organisations use the evidence within customer interactions and case files to improve service, remove low-value work, strengthen quality assurance and make better-informed decisions at scale.
Conversation Intelligence and Document Intelligence provide two starting points: understanding customer interactions and understanding the supporting client files. Use either for a focused priority, or connect both for a more complete view.
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Proven business outcomes
How can Recordsure help your business perform better?
Improve customer experiences and outcomes
Better visibility of customer needs, interactions and support. Give frontline and oversight teams a clearer picture of what happened and what may need attention.
Create capacity for profitable growth
Reduce manual searching, rework and review effort across operations. Release capacity across customer-facing, operations and assurance teams.
Improve operational efficiency
Improve case readiness, workflow progression and review consistency. Reduce avoidable rework and delays across operations.
Strengthen assurance and reduce risk
Apply more consistent oversight and focus expert review on exceptions and judgement calls. Keep every finding connected to the underlying evidence.
Intelligence for every level
Intelligence for better decisions across the business
For leaders
See whether quality and customer outcomes are scaling with the business. Use Conversation Intelligence and Document Intelligence insights to improve operating leverage, prioritise investment and understand where processes or customer journeys need attention.
For operations teams
Understand capacity, throughput, exceptions and bottlenecks. Reduce low-value administration and create more consistent handovers between frontline, support and review teams.
For customer-facing teams
Spend less time writing up meetings and searching for information. Start the next interaction with a better understanding of the customer, the history and the work still to do.
For compliance, QA and risk teams
Apply consistent checks across more of the population, inspect the evidence behind each finding and focus expert review on exceptions, judgement and root causes.
For data and technology teams
Integrate Conversation Intelligence and Document Intelligence through configurable data, document, audio and workflow connections. Maintain control of data and permissions while making product outputs available to the systems and teams that need them.
One evidence base across every conversation and case
Recordsure gives customer-facing, operations and assurance teams a more complete view of the customer journey, with findings linked to the underlying evidence.
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Intelligence and evidence model
How does Recordsure turn data into action?
Recordsure intelligence does not replace human judgement. It gives people defendable evidence, clearer priorities and more time to apply their expertise.
Create trusted data
Recordsure captures and brings together conversations, documents, emails and case material, then transcribes, classifies, dates and structures the content while preserving access to the original evidence.
Check, score and explain
Apply appropriate AI and rules to assess completeness, process adherence and areas of interest. Findings connect back to the exact recording, transcript passage or document evidence behind them.
Understand, decide and act
Give teams a clearer view of individual cases and patterns across the business. Direct experts to exceptions, support better customer conversations, trigger appropriate workflows and create management information that stands up to scrutiny.
Recordsure platform
Intelligence built around the evidence that matters
Recordsure technology platform helps regulated firms turn customer interactions, documents, cases and process workflows into structured data and intelligence.
Technology
From raw data to trusted intelligence
Capture, structure, connect and use information across the customer journey without losing sight of its source.
- Conversation IntelligenceCapture and understand customer meetings and calls, with every insight connected to the interaction evidence behind it.
- Document IntelligenceTurn documents, emails and case files into structured, searchable evidence and actionable intelligence.
- Workflow automationMove evidence, checks and actions through repeatable workflows that reduce administration and improve consistency.
- Reporting & Analytics (MI)Transform structured interaction and case data into meaningful oversight, trends and management information.
- API & IntegrationsConnect Recordsure intelligence with the CRM, workflow, reporting and business systems your teams already use.
Apply the technology to regulated work
Start with the product that addresses your immediate priority and connect both when you need a more complete view.
Conversation IntelligenceUnderstand what was said
Capture customer meetings and calls, create transcripts and structured notes, organise interactions into themes and support evidence-based oversight.
Document IntelligenceUnderstand what the case contains
Organise documents, emails and case files, identify evidence, assess completeness and support more consistent review activities.
- Use them together
A more complete oversight
Create a more complete view of what was discussed, what was documented and how evidence supports customer or operational decisions.
Sectors
Built for regulated and evidence-intensive businesses
Recordsure works with organisations where important customer decisions must be efficient, explainable and defensible.
Trusted by regulated businesses
Trusted by regulated businesses
Why Recordsure?
We don’t just promise, we deliver.
AI that can show its working
General-purpose AI can produce a convincing answer. Recordsure connects findings to the recording, transcript, document or case evidence your people can inspect.
The right AI for the job
Recordsure combines mature predictive machine learning, deterministic methods, rules and generative AI according to the use case, rather than sending every problem to a single large language model.
Compliance expertise built in
Recordsure was created within TCC Group. Regulatory, conduct and operational practitioners help shape the controls, review frameworks and interpretation around the technology.
Human judgement by design
Lower-confidence findings are presented for verification. Material decisions remain with appropriately skilled people, with evidence and audit trails available to support their judgement.
Proven at enterprise scale
Recordsure has supported banks, wealth firms, insurers, consultancies and UK Government, processing high volumes of conversations and documents within enterprise-grade operating environments.
Security and responsible AI
Your data. Your evidence. Clear human control.
Recordsure is designed for organisations that need AI to be useful, transparent and governable. Users can access the underlying recordings, transcripts, documents, structured information and supporting evidence, subject to their permissions.
Recordsure’s responsible AI approach includes human-in-the-loop controls, performance testing, bias and drift management, and clear boundaries around when generative AI is used. Client raw data is electronically separated, and AI and data handling operate within Recordsure’s ISO 27001-certified information security management system.
Human-in-the-loop controls
Performance testing, bias and drift management, and clear boundaries around when generative AI is used.
ISO 27001:2022 certified
Recordsure’s entire organisation, including AI and data handling, operates within its ISO 27001-certified information security management system.
Electronic data separation
Client raw data is electronically separated, with AI and data handling operating within Recordsure’s ISMS.
Transparent, evidence-linked
Every finding connects back to the underlying recording, transcript or document your team can inspect.
Case studies
Proven outcomes in complex environments
Business banking Scaling a major remediation review with technology
A 'Big 4' Australian consultancy used Document Intelligence to help review 64,000 remediation cases, classify 45 million documents and produce regulator-ready evidence within a year.
Wealth and Advice Scale up file review provisions without increasing costs
A UK consultancy used Document Intelligence to increase wealth advice file review capacity, improve thematic trend analysis and avoid a linear increase in review costs.
Retail banking Improving oversight and quality assurance across mortgage advice conversations
How a major UK retail bank moved from reviewing fewer than 5% of mortgage sales to 100% coverage — cutting QA review time in half.
Talk to us
Discuss your challenge
Talk to Recordsure about the customer journeys, case evidence and operational questions that matter most to your organisation. We will help you identify the strongest starting point and the clearest measurable value.
FAQ
Frequently asked questions
Recordsure helps regulated businesses turn customer conversations and case evidence into trusted intelligence that improves service, creates capacity and strengthens assurance. Conversation Intelligence and Document Intelligence provide focused starting points for interaction intelligence and case review, and can be used separately or together.
Conversation Intelligence works with meetings and calls, including recordings, transcripts, notes, themes and checks. Document Intelligence works with documents, emails and case files, including classification, evidence discovery, completeness checks and review workflows. They can be used separately or together.
For day-to-day quality assurance and file review, Recordsure presents AI findings and supporting evidence to human reviewers; it does not make material suitability judgements on their behalf. Any prescribed use with different decision boundaries requires specific governance, testing and approval.
Yes. Recordsure is designed to connect findings to the relevant recording, transcript passage, document section or case evidence, so authorised users can inspect the source and apply their judgement.
Confidence thresholds can be configured for the use case. Where the AI is less certain, Recordsure can signpost the relevant content for human verification rather than presenting an unsupported conclusion.
Recordsure can help firms capture and review evidence of customer needs, understanding, support, process adherence and service activity across conversations and case files. The exact checks, reporting and review framework are configured for the organisation and use case.
Recordsure is built around regulated evidence, specialist AI methods, repeatable checks, accessible source material and human oversight. Conversation Intelligence goes beyond notes to support interaction quality and process adherence. Document Intelligence goes beyond document summaries to support completeness, evidence and consistent case review.
Recordsure supports configurable data, document, audio and workflow integrations, including an API that exposes the same underlying capabilities used by the Recordsure platform. Integration scope and availability are agreed for each implementation.