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Addressing the cost-of-living crisis: How can firms help vulnerable customers?
For the past few years, the regulator has been tirelessly working to make protecting vulnerable customers a major priority of the financial services agenda. And given the context, that’s no surprise. Since 2020, the country has endured the COVID-19 pandemic – which rendered millions unable
How should firms be preparing for the consumer debt crisis?
Consumers across the UK are currently facing the worst cost-of-living since the 1970s – with petrol prices rocketing to record figures in March and no end in sight to the ballooning cost of energy we’ve experienced so far this year. Inflation is expected to reach
#IWD2022: creating a menopause-friendly workplace
For the month of March, we’ve been continuing the International Women’s Day celebrations with a blog series that aims to unpick some of the biases that still exist in the workplace and disproportionally impact women, many of which are rarely talked about. This week we’re
How RegTech is restoring consumer trust in financial services
Established as the UK’s Most Innovative RegTech Solutions Company, Recordsure was launched with the mission to redefine customer care – raising standards and exceeding expectations for what regulators, organisations and consumers assume to be industry level quality. Using bespoke AI technology, Recordsure’s voice and document
How digital transformation can streamline your compliance process
United by the principle of ensuring firms do their part to provide a fair and transparent service for clients, regulators around the world have signalled their intent to continue strengthening consumer protections and raising standards further over the next few years. And between the incoming
#IWD2022: ending the workplace silence around fertility treatment
This year’s IWD theme is focused on breaking bias for working women – we’re taking the stance to talk more openly about topics not often discussed over the water cooler. Today, our conversation with Philippa Brown, Junior Product Manager at Recordsure & TCC, brings us
