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Webinar recap: How RegTech can help C&R firms monitor and evidence Consumer Duty outcomes
Read More »How AI can help firms futureproof for Consumer Duty success
Harnessing the power of Artificial Intelligence across the financial service sector has been a regular topic in FCA communications in recent months. At the beginning of October, the FCA’s Chief Data, Information and Intelligence Officer, Jessica Rusu said “We know AI has the potential to
Futureproofing for Consumer Duty: Evaluating, evidencing and improving consumer outcomes (Part 5 of 5)
In the final instalment of our five-part Consumer Duty mini-series, Recordsure’s Senior Product Manager, Olivia Fahy and Chief Product and Commercial Officer, Garry Evans lift the lid on how ConversationReviewAI produces powerful data which can propel a QA team’s effectiveness to another level. Firms that
Futureproofing for Consumer Duty: Transform your Quality Assurance to innovate beyond random sampling (Part 4 of 5)
Never before has Artificial Intelligence captured the public’s imagination quite as it does today – with innovative products like ChatGPT making novel content creation available to the mainstream. However, content creation and content analysis are two very different things as Recordsure’s Senior Product Manager, Olivia
Futureproofing for Consumer Duty: Utilise speech analytics to process risks in customer conversations (Part 3 of 5)
The role of AI in the financial service sector has been a widely discussed topic by the FCA in recent months, and the regulator’s Chief Data, Information Intelligence Officer, Jessica Rusu, continued this in her recent ‘AI: Flipping the coin in financial services’ speech. Never
Futureproofing for Consumer Duty: tech-enabled process adherence (Part 2 of 5)
In the second of our five-part Consumer Duty mini-series, Recordsure’s Chief Product and Commercial Officer, Garry Evans, continues his catch up with Recordsure’s Senior Product Manager, Olivia Fahy, about how firms can achieve Consumer Duty success for the long haul. Join them for this latest
How to futureproof for long-term Consumer Duty success (Part 1 of 5)
Two months in to the FCA’s Consumer Duty and it’s a time of reflection for many firms as they consider, ‘are we doing enough?’ – but what does enough really look like? One core component that the regulator has tipped its hat to many times